Responsible gambling at Boomerang – UK tools and support
Why responsible gambling matters
Boomerang offers slots, live games and sports betting – all designed for entertainment, not as a way to solve money problems or earn an income. Gambling should add a bit of excitement to your day, not stress or regret. When it stops being fun, it's time to step back.
The platform provides self-exclusion and account-closure options, but the real safety net is your own awareness. Knowing the warning signs and having a plan before you play makes all the difference. You must be 18 or over (18+) to gamble – this is the law across the UK, and it exists for good reason.
Warning signs: when gambling gets out of hand
Recognising a problem early is half the solution. Here's what to watch for:
- Spending more than you can afford, or chasing losses by depositing again straight after a losing session.
- Lying to family or friends about how much time or money you've spent.
- Neglecting work, study or responsibilities because you're thinking about gambling or actively playing.
- Feeling anxious, irritable or restless when you try to cut down or stop.
- Borrowing money, selling belongings or missing bill payments to fund your account.
- Using gambling as an escape from stress, loneliness or depression – rather than dealing with the underlying issue.
Any one of these is worth taking seriously. Two or more means it's time to act, not later but now.
A few questions to ask yourself
These aren't diagnostic – just a way to check in honestly. Answer yes or no, and be truthful:
- Have you ever felt the need to bet more money to get the same level of excitement?
- Have you tried to cut back on gambling and found you couldn't stick to it?
- Do you feel restless or irritable when you're not gambling?
- Do you gamble to escape problems or improve your mood?
- After losing, do you return the next day to try and win it back?
- Have you lied to people close to you about how much you gamble?
- Have you risked an important relationship, job or opportunity because of gambling?
- Have you relied on others to bail you out of a financial mess caused by gambling?
If you answered yes to several of these, it's a strong signal to reach out – whether that's to the operator's support team, a friend, or one of the help organisations listed below.
Boomerang's control tools
The operator offers self-exclusion: you can request it by contacting the support team at [email protected]. Once active, you're locked out of your account for the period you specify, and the operator will not process a reversal request during that time.
No deposit limits, session timers or loss caps are published – if you need those kinds of boundaries, you'll have to track them yourself or use third-party blocking software (see below). Self-exclusion is the one formal tool the platform confirms.
Tips for gambling sensibly
Good to know:
- Set a budget before you start – decide what you can afford to lose, and stop when you hit that figure. Never chase losses.
- Treat gambling as entertainment, not income – the house edge is real, and over time the operator always wins. Play for fun, not profit.
- Take regular breaks – step away from the screen every 30 minutes. A clear head makes better decisions.
- Don't gamble when you're upset, stressed or under the influence – emotions and alcohol both cloud judgement.
- Keep gambling separate from your essential finances – never use money earmarked for rent, bills or groceries.
- Set a time limit as well as a money limit – it's easy to lose track of hours when you're absorbed in a session.
Where to find help in the UK
Free, confidential support is available 24/7 through these organisations:
GamCare – Offers live chat, email and phone support, plus a network of face-to-face counselling services across England, Scotland and Wales. National Gambling Helpline: 0808 8020 133 (free, 24 hours a day). Visit www.gamcare.org.uk.
BeGambleAware – Information, advice and signposting to local support services. Visit www.begambleaware.org.
GamStop – A free national self-exclusion scheme covering all UK-licensed gambling sites. Register once and you're blocked across every participating operator for the period you choose (6 months, 1 year or 5 years). Visit www.gamstop.co.uk.
Gordon Moody – Residential treatment programmes and online therapy for people with serious gambling problems. Visit www.gordonmoody.org.uk.
Blocking software
If you need a technical barrier rather than relying on willpower alone, two options work across devices:
Gamban – Subscription-based app (around £3–£4 per month) that blocks access to thousands of gambling sites and apps on your phone, tablet and computer. Visit gamban.com.
BetBlocker – Free, open-source software that does much the same job as Gamban. Works on Windows, Mac, iOS and Android. Visit betblocker.org.
Protecting minors
Access to Boomerang is restricted to adults aged 18 and over. If you share a device with someone under 18, parental-control software such as Net Nanny or Qustodio can block gambling sites at the router or device level. It's a simple extra layer of protection, and worth setting up if there are children or teenagers in the household.
For questions about this page or the information on this site, write to [email protected] – we aim to reply within 48 hours.
This content is published for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting activity. Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops being entertainment, free confidential support is available at BeGambleAware.org.
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